Use our contact form (choose “Returns & refunds”) or email Support@roksport.com with your order number and the item.
STEP 2
Get Your Instructions
We reply by email with your return instructions and a shipping label, at no cost to you.
STEP 3
Send It Back
Pack the item with all its parts and accessories, attach the label and send it on its way.
STEP 4
Get Your Refund
Once we receive and check your return, we refund your original payment method and confirm by email.
THE DETAILS
Our Return & Refund Policy
Return Window
You have 30 days from the day your order is delivered to start a return.
Free Return Shipping
We cover the cost of sending your item back. You will receive return instructions and a shipping label by email.
No Restocking Fee
There is no restocking fee. You get back the full amount you paid for the returned item.
Item Condition
Please return items in the condition you received them, with all parts and accessories included.
How You Are Refunded
Refunds go back to your original payment method, whether you paid by card or PayPal. We confirm by email when your refund is issued.
Refund Timing
We process your refund once we receive and check your return. Depending on your bank or card provider, it can take a few business days to appear.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, email Support@roksport.com within 30 days of delivery with your order number and a photo, and we will make it right.
Want Something Different?
The quickest way to get a different size or model is to return your item for a refund and place a new order for the one you want.
BEFORE YOU SEND IT
Your Return Checklist
A few quick checks help us process your return and refund faster.
✓Within 30 days of delivery
✓Order number included in your message
✓All parts and accessories packed with the item
✓Return label from our email attached to the package
