How RokSport LLC collects, uses and protects your information when you visit roksport.com or shop with us.
Last updated: October 2026
IN SHORT
Your Privacy at a Glance
What We Collect
The details needed to process your order, like your name, email and address.
Payments Stay Secure
Card and PayPal payments are handled by our payment providers. We never store your full card number.
Shared Only to Serve You
We share information only with providers that help run the store, like payments and shipping.
You Are in Control
Update your details in My Account, unsubscribe any time, or ask us to delete your data.
This summary is for convenience. The full Privacy Policy below is what applies.
01Who We Are
roksport.com is operated by RokSport LLC (“RokSport”, “we”, “us”, “our”), a US company located at 29570 Pacific St, Gold Beach, OR 97444. This Privacy Policy explains how we handle your personal information when you visit our website, create an account, place an order, or contact us.
02Information We Collect
Information you give us: your name, email address, phone number, shipping and billing addresses, account login details, and anything you write to us through our contact form or by email.
Order information: the products you buy, order history, order and payment status, and returns.
Payment information: payments are processed by our payment providers, such as Stripe and PayPal. They receive your payment details directly, and we do not store your full card number.
Technical information: your IP address, browser and device type, pages viewed and how you use our site, collected automatically through cookies and similar tools.
03How We Use Your Information
To process, ship and deliver your orders, and to handle returns and refunds.
To send order confirmations, shipping updates and other service messages.
To answer your questions and provide customer support.
To send marketing emails, such as new products and offers, if you sign up. You can unsubscribe at any time using the link in every email.
To keep our site secure, prevent fraud, and improve how our store works.
To meet our legal and tax obligations.
04How We Share Information
We do not sell your personal information. We share it only with service providers that help us run our store, and only as needed for them to do their job. These include:
Payment processors (such as Stripe and PayPal) to take payments.
Shipping carriers to deliver your orders.
Email and newsletter services to send order and marketing emails.
Our website hosting and technology providers.
We may also share information if required by law, to protect our rights, or as part of a business transfer such as a merger or sale.
05Cookies
We use cookies and similar technologies to keep your cart and account working, remember your preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work properly without them.
06Your Choices and Rights
Account details: view and update your information any time in My Account.
Marketing emails: unsubscribe using the link in any email, or contact us.
Access, correction and deletion: ask us for a copy of your information, to correct it, or to delete it by emailing Support@roksport.com. We may need to keep some records, such as order details, for legal or accounting reasons.
Depending on where you live, you may have additional privacy rights under local law. Contact us and we will help.
07How Long We Keep Information
We keep your information for as long as needed to provide our services, manage your account and orders, and meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
08Data Security
Our site uses an encrypted HTTPS connection, and we take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and limit who can access it.
09Children’s Privacy
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we will delete it.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Please check back periodically.
11Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us:
